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The attitude toward the customers

Walk-in customers

  • For walk-in customers, we will put a floor information map at the entrance and they can easily find the person who is in charge. At the entrance of the office on each floor, we also will place the staff information and directories that specify each person’s tasks.
  • We will answer the customers sincerely to meet the needs of their visit.
  • We will answer the customers sincerely to meet the needs of their visit. In the absence of the person in charge, another staff will take care of the customer’s business. If the staff is not able to deal with the business, he or she will deliver the message to the person in charge and handle the business within 2 days.
  • We will welcome and be polite to the customers when they visit the institute and they can feel free. Then, we will ask them the purpose of their visit and guide them.
  • The executives and staff members will consult the customers kindly and heartily.
  • When the customers leave the institute, we will stand up and greet, “Thank you for visiting and have a nice day”.

Telephone customers

  • Telephone inquiry is the first meeting with our customers even though we don't see them in person. We will answer them kindly.
  • We will answer the phone within 3 times of a telephone ring and say, “Thank you for calling Ulsan Women and Family Development Institute.
  • This is ○○○ speaking.” We will inform the name of institute and our names and answer their inquiries accurately. When transferring the calls, we will say “Hold on a moment.
  • I will transfer you right away. If the telephone is hung up, please call ○○ number again”. In the absence of the person in charge, we will deliver the message and let the person in charge call the customer promptly when he or she returns.
  • If we cannot answer the customers instantly like a confirming of information, we will take care of the business within 2 days after checking the personal information.
  • When we hang up the telephone, we will say, “Thank you and this is ○○○ of Ulsan Women and Family Development Institute. We will ring off the phone after the customers hang up.
  • ㆍ Inquiry of policy studying : 052) 276-8554
  • ㆍ Operating inquiry of education business : 052) 276-8554
  • ㆍ Gender Impact Assessment Center inquiry : 052) 276-8555
  • ㆍ Management general inquiry : 052) 276-8553

Electronic customers

  • We will make a homepage that provides the latest information of institute’s service and the customers are able to use the information easily.
  • Also, we will make a question and answer section and handle business within 3 days. In case of the business takes longer, we will promptly inform you by phone call (excluding weekends and holidays).
  • We will consistently develop the tasks through Internet and offer a fast service.

Reflection of the Customers’ Opinion

  • We will try to provide a service that the customers want from regular survey of the homepage usage state and improvement requirements.
  • We will make a section of customers’ comment and listen to the customer’s suggestions carefully.
  • ㆍ Mail : Ulsan Metropolitan Women and Family Development Institute 20bungil 24 Jeongdong-ro Namgu Ulsan, Korea
  • ㆍ Tel : 052) 276-8553
  • ㆍ Fax : 052) 276-8556
  • ㆍ Internet : www.uwfdi.re.kr

Corrective Actions for Poor Services

  • Instant answering of the customers’ questionnaire is a rule. We will explain to the customers the process period and the progress if we cannot follow the rule.
  • In case of pointing out unfriendliness or dissatisfaction of service result from the staff members, we will correct the mistake immediately and handle the customers’ requests quickly and fairly.

Evaluation of Service Practice

We will actively reflect the results from improvement requirements of homepage and service evaluation that performs more than one time annually.

Requested Cooperation of Customers

The customers have a right to get services of Ulsan women and family development institute. We appreciate that we have a responsibility to provide services sedulously. If you have poor services or dissatisfied matters, please let us know. Please write down your name, address, telephone number, and the reason when you have a policy proposal or a business proposal for Ulsan women and family development.
We will try to apply the proposed policy or education and interchange cooperation business. We don’t apply the proposed business that is not suitable for our objectives or the business direction of UWFDI. Also, we don't accept the business that UWFDI doesn't perform. Please generously understand those situations.